The planes are disinfected rigorously every day.

Airbus A320 NEO fleet has HEPA filters, which trap microscopic particles, including coronavirus, with 99.9% removal efficiency.

The total air in the cabins is completely renewed every 3 minutes, which prevents the spread of it along the plane.

Check-in should be done digitally

Arrival at the airport

The new health controls in place required to enter the boarding lounge take additional time and can interfere with you boarding your flight on time.

To avoid any inconvenience, we recommend arriving at least 2 hrs and 45 minutes before the departure time of your flight

Airport Counter

The counter will only be available for checking luggage and for the check-in of passengers with a disability or traveling with pets.Cash payment will not be available.

Passing through health control

Mandatory use of mask, temperature monitoring, COVID19 declaration and certificates proving your residence or travel for work.

Boarding

Please cooperate when boarding the plane since the new way of boarding is through small groups and interspersed according to the rows of seats, with the aim of maintaining the required social distance.

Arrival at destination

Please do not leave any items or waste when you disembark from your flight.

Remember to wear your mask, it is mandatory.

The new system contemplates the disembarkation of passengers every 2 rows, therefore, we request your collaboration to wait seated until the front rows have exited the plane. In this way we will be able to maintain the physical distance.

Post COVID tourism in Peru is definitely going to take a huge leap with more tourist visiting some of the unexplored and most beautiful places in Peru, that are rich in culture and history as well as amazing scenic beauty.

New normal:

Transfers

-All transfers to and from the airport or station are still operated as a private service.

Our drivers will offer the guest antibacterial hand gel before boarding the vehicle.

To ensure safety, air conditioning will not be permitted.

According to the vehicle capacity, we will determine the maximum passengers allowed onboard, keeping at least 1-meter distance to comply with social distancing.

No passengers will be allowed on the front seat.

Facemask use is mandatory. Passengers must use a facemask.

The Transportation supervisor will ensure that drivers always have the cleaning kit as well as the car disinfection registry

Arriving in the hotel

-biosafety protocols and informative signs across property, indicating the correct hand washing process and ensuring a facemask is always used.

-In all the hotel access points, we have placed mats with disinfecting solutions for shoes.

-When entering the hotel, we have antibacterial gel dispensers for clients, guests, visitors, and team members.

-If the guest authorizes their luggage to be handled by the bellboys, they will carry bags by their handles with a cloth or disposable towels, damped with disinfectant.

-The front desk counter has an acrylic barrier with windows designed for check in, check out or any attention the guest may need, conserving 2-meter distance. Appropriate marks are set to ensure social distancing.

-The guest’s temperature will also be measured upon entrance, and in case it registers above 38°, an isolation area will be designated while a second verification is completed.

-Guests and service elevators will have cleaning and disinfecting routines every two hours, and this also applies for all common areas like stairs, handrails, phones, light switches, locks, and door handles.

-Housekeeping team members will have personal protective equipment.

-Minibar service will be suspended.

*At the time of confirming reservation we will send Protocol of each reserved Hotel

Groups. Even smaller. Even better.

-Lima. Our maximum group size has been reduced to 12 travellers on most tours to ensure even smaller groups.

-Cusco, Lima: We have reassessed the capacity of all our group services (SIC – shared), we now take up to 8 people in vehicles that have capacity for 15, thus minimizing close contact between tourists whilst also improving the service and offering a more personalized experience.

-In Machu Picchu we are keeping our policy of private guides. Our guides are trained to seek adequate spaces when guiding the group.

-Our guides, support staff and drivers have been trained to maintain an adequate distance from other groups of tourists during visits to attractions.

-Guides, support staff and drivers will use masks at all times during any service provided to tourists.

-All vehicles have alcohol gel on board and tourists are required to use it before getting in and out of the vehicle.

-We request that our clients also use a mask during the excursions; help us to look after those who are looking after you.

-At the end of each service, vehicles and equipment will be thoroughly washed and disinfected.

-We have restructured our services, offering more outdoor experiences and minimizing wherever possible visits to enclosed spaces.

-We have agreed strict protocols of cleaning and disinfection of equipment, surfaces and staff with all our providers of accommodation and catering, such as hotels, lodges, and restaurants, among others. Staff will use gloves and masks, anyone handling food will also wear a hat.

-We look after you from start to finish; from the moment you contact us, providing you with current, reliable, trustworthy information about attractions to visit, accommodation, food, climate, appropriate health protocols in each destination, etc; during the booking process we offer secure payment options and very competitive rates, we believe that we offer the best value for money; and from the start of your trip, in an airport, station or wherever you begin your experience, until your departure, there is a travel specialist to look after you, your health, and in the event of an emergency can get in touch with your loved ones back home; it’s therefore important you provide us with a contact number in your country of origin.

-Groups. With the aim of improving distancing between people, we have reassessed our group policy and are now offering groups of 8 people, with the ninth passenger free.

We are applying all of the above measures. If there is anything further you would like us to do, please feel free to ask when you reserve, we would be happy to accommodate any request you have.

21.01.2023 Peru has closed its famous tourist site Machu Picchu indefinitely over the ongoing protests against the country's new president.

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We are gradually returning to normal.

The Supreme Decree No. 069-2022-PCM states that Peruvians and foreign residents aged 18 years and over, whose final destination is the national territory as passengers and regardless of their country of origin, must prove that they have received the three (3) doses of vaccination against COVID-19 in Peru or abroad. Also, people from 12 to 17 years old must prove that they have received the first and second dose of vaccination against COVID-19 in Peru or abroad. Non-resident foreigners whose final destination is the national territory as passengers and regardless of their country of origin, must have the vaccination according to the scheme of their country of origin.

If they do not have the previous vaccination, they can present a negative molecular test with a result date of no more than 48 hours before boarding at their point of origin. Children under 12 years of age only need to be asymptomatic to board. Those who show symptoms upon arrival in the national territory enter mandatory isolation, according to regulations on the matter.

The National Health Authority is empowered to take diagnostic tests for COVID-19 for passengers arriving in the country, establishing complementary health measures for positive cases.

Likewise, the Supreme Decree No. 063-2022-PCM states that the use of a KN95 mask or, alternatively, a three-fold surgical mask and a community mask (cloth) on top of it, is mandatory to circulate on public roads and in closed places in Peru.

The use of a mask in open spaces, provided that physical distancing is guaranteed, will be optional where the Ministry of Health determines it, considering the percentage of vaccination achieved.

Additionally, it is mandatory to fill out the Affidavit of Health and Geolocation Authorization https://djsaludviajero.minsa.gob.pe/dj-salud/

within 72 hours before the trip.

• Many parts of Peru are at high altitudes. You can develop altitude sickness above 2500m. If you're travelling to these areas, consult your doctor before you leave. Ensure your travel insurance covers emergency evacuation from altitude and related medical costs.

• Ecuador eliminated its COVID-19 entry requirements effective October 20, 2022. International travelers are no longer required to present COVID-19 vaccination cards or proof of a negative COVID-19 test prior to entering Ecuador. For more information, please see the October 19, 2022, resolution issued by Ecuador’s Emergency Operations Committee: https://www.gestionderiesgos.gob.ec/resoluciones-coe/. International travelers are still required to present a declaration of traveler health. The declaration is available on the ministry of Public Health website: https://declaracionsalud-viajero.msp.gob.ec/. Note that special rules apply to the Galapagos Islands, see below.

SPECIAL, ADDITIONAL ENTRY REQUIREMENTS FOR THE GALAPAGOS ISLANDS:

• 1. Ecuador also eliminated its COVID-19 entry requirements for the Galapagos Islands effective October 20, 2022. International travelers are no longer required to present COVID-19 vaccination cards or proof of a negative COVID-19 test prior to entering the Galapagos Islands.

  2. However, travelers are still required to present a “transit control card” issued by the Government of Galapagos.  Guidance on registering for a “transit control card” is available here: https://www.gobiernogalapagos.gob.ec/step-by-step-tct-online/. Contact your tour operator for more information on this requirement.

All passengers to Bolivia are required to present one of the following:

• Proof of vaccination (completed at least 14 days prior to travel);

• A negative RT-PCR test taken within 72hrs prior to departure;

• A negative antigen test, taken no more than 48 hours before departure.

Children under the age of 5 are exempt from the above requirements.

All foreign residents and tourists must register their home or tourism address online http://sistemas.migracion.gob.bo/sigemig/#/seguridad/login

Tourists should update this information when moving around the country. Failure to comply will result in fines on leaving the country.

All arrivals to Bolivia should monitor developments regularly and follow the advice of local authorities. This includes local guidance on mask-wearing and social distancing, which may vary across the country. You are advised to stay informed of measures taken by authorities in the areas you are visiting. We recommend contacting your airline or tour operator, and following the advice of the Bolivian Ministry of Health (official website https://www.minsalud.gob.bo/).

Requirements for entering Chile

At the time of embarking to Chile, the person must comply with the following:

• Certificate of vaccination issued in the country where vaccinated.

• If the traveler does not have the vaccination schedule, they must show a negative result in a PCR test within a maximum of 48 hours from departure.

• Under 18 years of age do not have any requirements to enter Chile.

• Everybody may be subjected to a Covid test upon arrival. If the passenger refuses or obtains a positive result, they must carry out mandatory quarantine for 5 days at a sanitary residence.

IMPORTANT: From January 1st, people traveling from China must do a PCR prior to traveling to and entering Chile.

Mandatory requirements to enter Rapa Nui:

• Certificate of vaccination.

• Single Entry Form (FUI) https://ingresorapanui.interior.gob.cl/

• Round-trip ticket

• Reservation at a tourist service registered in SERNATUR or invitation letter from the Provincial Delegation.

• 5-day health follow-up

• To visit Rapa Nui National Park, it is mandatory to enter with a guide.

• Get your ticket to tour the Rapa Nui National Park online