Travel Safe

International Flights

New Protocols

Flights

The planes are disinfected rigorously every day.

Airbus A320 NEO fleet has HEPA filters, which trap microscopic particles, including coronavirus, with 99.9% removal efficiency.

The total air in the cabins is completely renewed every 3 minutes, which prevents the spread of it along the plane.

Check-in should be done digitally

Arrival at the airport

The new health controls in place required to enter the boarding lounge take additional time and can interfere with you boarding your flight on time.

To avoid any inconvenience, we recommend arriving at least 2 hrs and 45 minutes before the departure time of your flight

Airport Counter

The counter will only be available for checking luggage and for the check-in of passengers with a disability or traveling with pets.Cash payment will not be available.

Passing through health control

Mandatory use of mask, temperature monitoring, COVID19 declaration and certificates proving your residence or travel for work.

Boarding

Please cooperate when boarding the plane since the new way of boarding is through small groups and interspersed according to the rows of seats, with the aim of maintaining the required social distance.

Arrival at destination

Please do not leave any items or waste when you disembark from your flight.

Remember to wear your mask, it is mandatory.

The new system contemplates the disembarkation of passengers every 2 rows, therefore, we request your collaboration to wait seated until the front rows have exited the plane. In this way we will be able to maintain the physical distance.

Protocols for the New Normal

safety and hygiene are top priorities

Post COVID tourism in Peru is definitely going to take a huge leap with more tourist visiting some of the unexplored and most beautiful places in Peru, that are rich in culture and history as well as amazing scenic beauty.

New normal:

Transfers

-All transfers to and from the airport or station are still operated as a private service.

Our drivers will offer the guest antibacterial hand gel before boarding the vehicle.

To ensure safety, air conditioning will not be permitted.

According to the vehicle capacity, we will determine the maximum passengers allowed onboard, keeping at least 1-meter distance to comply with social distancing.

No passengers will be allowed on the front seat.

Facemask use is mandatory. Passengers must use a facemask.

The Transportation supervisor will ensure that drivers always have the cleaning kit as well as the car disinfection registry


Arriving in the hotel

-biosafety protocols and informative signs across property, indicating the correct hand washing process and ensuring a facemask is always used.

-In all the hotel access points, we have placed mats with disinfecting solutions for shoes.

-When entering the hotel, we have antibacterial gel dispensers for clients, guests, visitors, and team members.

-If the guest authorizes their luggage to be handled by the bellboys, they will carry bags by their handles with a cloth or disposable towels, damped with disinfectant.

-The front desk counter has an acrylic barrier with windows designed for check in, check out or any attention the guest may need, conserving 2-meter distance. Appropriate marks are set to ensure social distancing.

-The guest’s temperature will also be measured upon entrance, and in case it registers above 38°, an isolation area will be designated while a second verification is completed.

-Guests and service elevators will have cleaning and disinfecting routines every two hours, and this also applies for all common areas like stairs, handrails, phones, light switches, locks, and door handles.

-Housekeeping team members will have personal protective equipment.

-Minibar service will be suspended.

*At the time of confirming reservation we will send Protocol of each reserved Hotel


Groups. Even smaller. Even better.

-Lima. Our maximum group size has been reduced to 12 travellers on most tours to ensure even smaller groups.

-Cusco, Lima: We have reassessed the capacity of all our group services (SIC – shared), we now take up to 8 people in vehicles that have capacity for 15, thus minimizing close contact between tourists whilst also improving the service and offering a more personalized experience.

-In Machu Picchu we are keeping our policy of private guides. Our guides are trained to seek adequate spaces when guiding the group.

-Our guides, support staff and drivers have been trained to maintain an adequate distance from other groups of tourists during visits to attractions.

-Guides, support staff and drivers will use masks at all times during any service provided to tourists.

-All vehicles have alcohol gel on board and tourists are required to use it before getting in and out of the vehicle.

-We request that our clients also use a mask during the excursions; help us to look after those who are looking after you.

-At the end of each service, vehicles and equipment will be thoroughly washed and disinfected.

-We have restructured our services, offering more outdoor experiences and minimizing wherever possible visits to enclosed spaces.

-We have agreed strict protocols of cleaning and disinfection of equipment, surfaces and staff with all our providers of accommodation and catering, such as hotels, lodges, and restaurants, among others. Staff will use gloves and masks, anyone handling food will also wear a hat.

-We look after you from start to finish; from the moment you contact us, providing you with current, reliable, trustworthy information about attractions to visit, accommodation, food, climate, appropriate health protocols in each destination, etc; during the booking process we offer secure payment options and very competitive rates, we believe that we offer the best value for money; and from the start of your trip, in an airport, station or wherever you begin your experience, until your departure, there is a travel specialist to look after you, your health, and in the event of an emergency can get in touch with your loved ones back home; it’s therefore important you provide us with a contact number in your country of origin.

-Groups. With the aim of improving distancing between people, we have reassessed our group policy and are now offering groups of 8 people, with the ninth passenger free.

We are applying all of the above measures. If there is anything further you would like us to do, please feel free to ask when you reserve, we would be happy to accommodate any request you have.

International Flights. Tourism

Keep in mind that this information is constantly changing.

Last update February 25, 2021

Peru’s International Flights

Time to take a safe trip!

Updated March 14, 2021

Passengers onboard all the flights will be required to wear a face shield and mask and present a negative COVID -19 test (PCR-RT) taken no more than 72 hours prior to travel to enter Peru. You will also need to fill out and keep on your person at all times your sworn statement of health, which should be printed out and shown upon your arrival.

Affidavit of Health and Geolocation Authorization https://e-notificacion.migraciones.gob.pe/dj-salud/


The Ministry of Foreign Trade and Tourism (Mincetur) has announced that the mandatory quarantine for travelers entering the country will be suspended. The Council of Ministers also decided to suspend the PCR test requirement for travel to national destinations.

The entry of foreign nationals who travel from England, Brazil are South Africa and are not residents of Peru are banned from entry.


The date when these changes will occur was not reported, but likely will come in the next few days — probably no later than Monday 15.03.2021.

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Peru suspended flights from Europe until January 31, 2021 and has put its health and travel authorities on high alert to prevent the entry of a new strain of coronavirus that appeared in the United Kingdom.

A 14-day quarantine on arrival is mandatory for all foreigners, nationals, or residents who enter Peru on or after January 4. There will be a facility for those who want an additional test on the sixth day of quarantine and if it is negative, they can continue with their normality.

Government of Peru officials have indicated that travelers may complete the quarantine in their final destination outside of Lima if their connecting flight is within 24 hours of arrival in Peru. Travelers may complete their quarantine in their home, other temporary isolation center, or in a lodging, if they state the address in their affidavit, and it is approved by Peruvian health officials on arrival.


Peru modifies some COVID-19 movement restrictions

Lockdown in Lima and other extreme-risk regions has been lifted. These are the new measures to take effect between March 1-14, 2021.

Movement Restrictions:

Risk level: high. Curfew hours have changed to 09:00 p.m. to 4:00 a.m. and social immobilization will be all day Sunday.

The areas under extreme risk are: Metropolitan Lima, Huaura, Barranca, Huarochiri, and Huaral (Lima region); Callao (Callao region); Maynas (Loreto region); Ilo (Moquegua region); Oxapampa (Pasco region); Puno (Puno region); and Tacna (Tacna); Huaraz (Ancash region); Huamanga (Ayacucho region); Canchis (Cusco region); Huancavelica and Tayacaja (Huancavelica region); Huanuco (Huanuco region); Ica and Chincha (Ica region); Huancayo, Tarma, Chanchamayo, Satipo, and Chupaca (Junin region)

  • Curfew will be between 9pm and 4am, and social immobilization will be all day Sunday.

  • 40% capacity at stores selling necessities: supermarkets, pharmacies, bodegas, etc.

  • Pharmacies’ delivery service can operate 24 hours.

  • 20% capacity at malls, department stores, outdoor spaces for performing arts.

  • 30% capacity at restaurants; Delivery services between 4am and 11pm.

  • 40% capacity at banks and other financial institutions.

  • 40% at salons, spas, barbershops and related businesses.

  • 30% capacity at libraries, museums, archaeological monuments, cultural centers, galleries, zoos, botanical gardens, etc.

  • 20% capacity at educational & cultural spaces.

  • 50% to 100% capacity for interprovincial land transportation, regulated by the Ministry of Transport and Communications (MTC).



The Archaeological Park of Machu Picchu —Peru's main tourist attraction— will reopen to tourists starting Monday, March 1, Cusco Region Governor Jean Paul Benavente confirmed on Thursday, Feb. 26.


Borders

Since October Peru has opened its borders to seven regional destinations, with an additional 10 international destinations including the US, Canada, Mexico, and Brazil from November 1st, 2020.

On Oct. 5, Peru opened flights from 11 cities in seven neighboring nations as part of its phase four economic reactivation. The countries include Ecuador, Bolivia, Paraguay, Colombia, Panama, Uruguay, and Chile.

INTERNATIONAL DESTINATIONS SINCE NOVEMBER

North America: United States (Los Angeles, Miami, Orlando, New York, Houston and Atlanta), and Mexico (Mexico City and Cancun).

South America: Colombia (Cartagena) Argentina (Buenos Aires, Rosario, Mendoza, Córdoba, Tucumán), Brazil (Rio de Janeiro, Sao Paulo, Brasilia, Porto Alegre, Foz de Iguazú).

Central America and the Caribbean: Cuba (Havana), Jamaica (Montego Bay), Dominican Republic (Punta Cana), Costa Rica (San José) and El Salvador (San Salvador).


Passengers onboard all the flights will be required to wear a face shield and mask and present a negative COVID -19 test (PCR-RT) taken no more than 72 hours prior to travel to enter Peru.

Affidavit of Health and Geolocation Authorization

The filling of this form is a precondition for the authorization to enter the plane. https://e-notificacion.migraciones.gob.pe/dj-salud/




Specific Information:

  • The Peruvian Government extended national quarantine measures through December 18, 2020 to mitigate the spread of COVID-19. Accordingly, there is a curfew in effect and some regions remain under quarantine. See “Movement Restrictions” section below for quarantined regions and measures.

  • Peru began phase 4 of economic reactivation on October 1, including the resumption of a limited number of international flights. See “Travel Options” Section below for more information on flights. Beginning October 1, stores will be able to operate at 60% capacity and restaurants at 50%; travel agencies and tour operators may resume operations, while bars and cinemas will remain closed. For more information on activities that will resume under phase 4, please see Supreme Decree No. 157-2020-PCM (in Spanish).

  • The wearing of facemasks in public places is mandatory and social distancing measures must be respected.

  • Schools and other public and religious events remain suspended. There is a limited resumption of in-person teaching at primary and secondary schools located in rural areas with limited means of communication, internet connectivity, and zero COVID-19 infections.

  • For COVID-19 health related information and official statistics, please visit the Peruvian Ministry of Health’s website (https://www.gob.pe/coronavirus in Spanish).



Airport arriving times:

  • We recommend 3 hours prior to the departing time from Lima and 2 hours before from the rest of the domestic airports.



Peru is able to test for COVID-19 in country. There are both private hospitals and laboratories performing tests as well as test administered by the Peruvian Ministry of Health (MINSA). Persons presenting symptoms of COVID-19 should dial the toll-free number 113, send a WhatsApp to +51-952-842-623, or send an email to infosalud@minsa.gob.pe.  Responses may be in Spanish only. For more information on requesting a COVID-19 test through MINSA please visit this website: https://www.minsa.gob.pe/procesos_covid/

Ecuador

Ecuadorian President Lenin Moreno on Dec. 21, 2020 declared a new 30-day state of emergency nationwide and two weeks of curfew amid fears of holiday crowds and gatherings fueling new outbreaks of the novel coronavirus.

International Travel Ecuador's land and sea borders remain closed to passenger traffic until further notice; however, international air travel is continuing as of Jan. 8.


All air arrivals are required to present a negative polymerase chain reaction (PCR) COVID-19 test taken 10 days before travel. Travelers without a negative result will be subject to an antigen test upon arrival. If the test is positive, the traveler must complete a 10-day self-quarantine; if negative, the traveler must still quarantine, but for five days. Nonresidents must complete the quarantine at a government-regulated hotel and accommodation. Persons who present a negative PCR test and who do not have COVID-19 symptoms will not be required to quarantine; however, airport officials will randomly select passengers for testing upon arrival. Persons who test positive will also be subject to quarantine protocols.

Please note procedures may change at any time.

  • Ecuador has moved to a Level 3 Travel Advisory: Reconsider Travel.

  • Quito. The vehicle restriction under the Hoy Circula system (odd plates: Monday, Wednesday and Friday; even: Tuesday, Thursday and Saturday; Sunday, free circulation). Last update January 4, 2021

  • Resumption of commercial flight operations on September 1st, 2020.


SPECIAL, ADDITIONAL ENTRY REQUIREMENTS FOR THE GALAPAGOS ISLANDS: If you (regardless of nationality or residency status) wish to travel to the Galapagos, you must have taken a PCR test with a negative result within 96 hours of entry into Galapagos province. The test may be the same one used to enter Ecuador via Guayaquil or Quito airports, so long as it was administered within 96 hours of entry into Galapagos province. If your PCR test was administered more than 96 hours prior to your entry to the province of Galapagos, you must take another PCR test administered in Ecuador in a laboratory recognized by the Agency for Quality Assurance of Services of Prepaid Health and Medicine (ACESS), at your cost. With a valid negative PCR result, there is no quarantine required upon arrival in the Galapagos (nor to return to the mainland of Ecuador).

For more information, please see the September 11, 2020, protocol released by the Special Regimen of the Galapagos Government Council, Ministry of Tourism, and the Ministry of Public Health: https://www.gobiernogalapagos.gob.ec/wp-content/plugins/download-monitor/download.php?id=6624&force=0 (PDF 493KB)


The Government of Ecuador provides coronavirus-related information at this website: https://www.coronavirusecuador.com

Bolivia has reopened air borders

International flights

Authorities in Bolivia announced the suspension of all passenger flights to and from Europe Dec. 25 - Jan. 8, 2021 - Feb 15, 2021. The regional travel ban was prompted by the spread of a variant strain of coronavirus disease (COVID-19) in the UK. Officials have stated that repatriation flights will be arranged for Bolivian citizens intending to return from Europe. All other international travel, however, is continuing. As of Dec. 25, officials are enforcing the following revised travel protocols:

  • Travelers must complete an online entry form prior to travel and present the form upon arrival.

  • Travelers must present a negative polymerase chain reaction (PCR) test taken no more than 72 hours before travel for persons traveling from border countries, no more than seven days if traveling from South America, Central America, and the Caribbean, and no more than 10 days for persons traveling from North America, Europe (where allowed), Asia and Oceania.

Domestic MeasuresBolivia will remain under the current pandemic-related phase of recovery at least Jan. 15. Under this phase, all commercial, economic, cultural, sports, social, religious, electoral, and recreational activities may continue or resume, if previously restricted, provided required sanitization and other health protocols are implemented. All individuals must continue to observe physical distancing of 1.5 meters (5 feet) and wear a facemask in public places.

Municipal officials are still empowered to enforce stricter restrictions on businesses, intercity and interdepartmental travel, general movement, recreational activity, and public gatherings, depending on the local risk level. These measures may include scheduling and capacity limits or restrictions on commercial operating hours or vehicular movements.

Localized Movement RestrictionsSome municipalities continue to enforce stricter movement restrictions despite the easing of measures at the national level. As of Dec. 25, a curfew remains in effect in La Paz 2200-0500 on weekdays and 2000-0500 on weekends and public holidays. All business operations must end one hour before the curfew takes effect. In Santa Cruz, similar movement restrictions are being enforced 0100-0500 daily until further notice while, movement restrictions in Cochabamba will be enforced 0500-2300 Monday-Saturday, and 0500-1800 on Sundays.

Authorities could reimpose, extend, further ease, or otherwise amend any restrictions with little-to-no notice depending on disease activity over the coming weeks.


On September 1st, Bolivia has reopened air borders.


PCR testing required

While not officially reopen for tourism due to strict quarantine and curfew regulations in place, some categories of foreigners (like foreigners with dual citizenship, diplomats, spouses of nationals, etc) can once again enter Bolivia by air. Land borders remain closed.

All approved foreigners and Bolivian citizens returning home are required to bring a negative PCR test with them, taken no longer than 7 days prior to arrival in Bolivia. If the passenger is a foreigner, they will need to have the test endorsed or certified by a Bolivian consulate before arriving.

Approved passengers entering Bolivia will also have to fill out a health affidavit form and agree to a screening upon arrival, which included temperature checks. Any temperature over 38c will results in a medical exam which may include testing.

Foreigners entering Bolivia should be aware that most of the nation is still under movement restrictions, curfews, quarantines and many other regulations. Social distancing and the use of masks in public is required by law and can be fined for non-compliance.

Monday to Friday vehicle and foot traffic is not permitted between 8:00pm and 5:00am. Saturday and Sunday the banned hours are 4:00pm to 5:00am. Shops and markets are only allowed to open on weekends until 4:00pm.

Travel to Bolivia is not recommended at this time.

Chile

Last updated: 24/01/2021

All travelers, including Chileans, foreign residents, accredited diplomats, and foreign tourists, must complete an obligatory 10-day quarantine upon their arrival to Chile. They will be able to leave quarantine with a negative PCR result based on a test taken on or after the seventh day in quarantine. Travelers must remain in quarantine while they await their result.

Any traveler entering Chile has up to 24 hours to continue on to their final destination before beginning their quarantine, if the final destination is outside the Santiago Metropolitan Region.

  • Travelers must complete an online form with the Ministry of Health and may receive additional emails from Chilean health authorities requesting daily reporting of location over a period of 14 days post-arrival in Chile.

  • Travelers (of all ages) will have to present 3 documents when boarding: 1). A completed “Affidavit of Travelers” electronic form (available at www.c19.cl and also known as a Sanitary Passport) prepared less than 48 hours before boarding; 2). Proof of a negative result from a PCR test for SARS-CoV-2 (covid-19) result from a test taken within 72 hours prior to departure (Note: the 72-hour time period begins from the time the test is administered- not from when the test results are returned); 3). Proof of a health insurance policy that provides coverage for Covid-19 and related health issues during the traveler’s stay in Chile. The Health Insurance must cover charges associated with COVID-19 during your stay, with a coverage of USD $ 30,000 (minimum). (All documents must be presented before boarding the flight to Chile)

ATTENTION Travelers coming from UK: Due to the information provided by the United Kingdom authorities, and its epidemiological situation, the Chilean Government has determined, as of Tuesday 22nd December: The cancellation of all direct flights between the UK and Chile. A ban on entry to all foreign non-legal residents who have been in the UK in the last 14 days. The obligation for all Chilean and legal foreign residents on a regular basis entering the country, and who have been in the UK for the last 14 days, to undertake a mandatory 14-day quarantine in Chile.

Quarantine Information:

  • The Chilean government has instituted a gradual re-opening plan (“Paso a Paso”) with different levels of permitted activities at each step. Neighborhoods (comunas) may move forward or backward in steps, depending on local conditions. Learn more about the Paso a Paso plan here (Spanish only)


Santiago de Chile Airport has non-stop passenger flights scheduled to 58 destinations in 21 countries. At present, there are 14 domestic flights from Santiago de Chile.

Not Open For Tourism

Chile is closed to all foreign tourists and currently has a nationwide curfew.

International connecting flights:

  • Connection time cannot exceed a 24-hour time-lapse and passengers are not allowed to leave the international boarding area.

  • If all your flights are under the same reservation code, you would be able to claim your baggage in the final destination.

  • Sanitary control is not necessary if you do not enter the country.

Domestic flights:

Passengers on domestic flights must complete:

1. Health Affidavit (health passport - signed statement) on the site www.c19.cl: You will receive an email with the registration confirmation with a QR code that you must show at the airport's sanitary customs office before going to LATAM’s counter or entering the boarding. The validity period of this document is 24 hours.

2. Travel authorization obtained in Comisaría Virtual:

a. If you are travelling between communes in stages 3, 4 o 5: you must submit a Permiso de Traslado Interregional (Interregional Transfer Authorization).

b. If you are travelling through, to or from communes in stage 1 or 2, you will only be able to travel with a safe pass obtained at Comisaria Virtual. The following causes are allowed to fly: exceptional work's reasons, medical treatment, funeral services of relatives or relocation/moving process; all these causes shall be properly verified by authorities and may reject boarding if found it incomplete.

At the airport, the health authority may request additional documents to corroborate the reasons for your trip such as medical appointments, service accounts or bank correspondence to validate residence address, employment contract, etc.

Airport arriving times (Santiago, SCL):

  • For international flights we recommend that you arrive at the airport 4 hours prior to your scheduled departure time

  • For domestic flights we recommend that you arrive at the airport 2 hours prior to your scheduled departure time

  • For flights departing to Aysén (Punta Arenas) or Magallanes (Balmaceda), we recommend that you arrive 3 hours prior to your departure time

Free cancellation guarantees flexibility. We have many properties with free cancellation options, in case your plans change or the unforeseen happens.